Area Service Leader

Mettler-Toledo; Worcester (MA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

401(k) match

Tuition reimbursement

Parental leave

Wellness program

Life insurance

Travel insurance

Domestic partner benefits

Job summary

Mettler Toledo in Worcester, MA seeks an experienced Area Service Leader to head a roughly 12-person field service team. The role drives operational excellence, manages a P&L, and ensures compliant, high-quality service delivery across regulated industries.

You will partner with Sales and Operations to grow market share and customer value. The ideal candidate has 5+ years leading field-based teams, strong business acumen, and proven ability to improve efficiency while ensuring safety and quality

Qualifications

• Bachelor’s degree or equivalent in education/experience.
• 5+ years of leadership in field service, operations, or technical service.
• Experience leading field-based teams in regulated industries.
• Proven P&L management, cost control, and performance improvement.
• Experience serving customers in Pharma, Food & Beverage, Chemical Processing, or similar regulated environments.
• Strong business acumen and ability to use metrics to drive results.
• Excellent leadership, communication, and customer relationship skills.

Responsibilities

• Lead, coach, and develop a team of about 12 field service professionals.
• Drive operational excellence through planning, optimization, and continuous improvement.
• Maintain full P&L responsibility including budgeting, forecasting, profitability and expenses.
• Improve service delivery through productivity, labor utilization and efficiency.
• Monitor KPIs and actions to meet operational and financial goals.
• Ensure compliance with quality, safety, and regulatory requirements.
• Build strong customer relationships and serve as the escalation point.
• Partner with Sales and Operations to identify growth and expand market share.
• Drive employee engagement, performance management, and talent development.

Skills

Leadership

P&L management

Strategic thinking

Customer relationship management

Analytical skills

Education

Bachelor's degree

Job description

Our Opening and Your Responsibilities

We are seeking an experienced Area Service Leader to lead a team of approximately 12 field service professionals supporting customers within highly regulated industries, including Pharmaceutical, Food & Beverage, Chemical Processing, and Industrial Manufacturing. This role is responsible for driving operational excellence, leading a high-performing team, managing financial performance, and ensuring exceptional service delivery while maintaining the highest standards of quality, safety, and compliance. The ideal candidate will have a proven track record of improving operational efficiency, managing a P&L, controlling expenses, developing talent, and driving profitable growth through customer retention and market share expansion.

Key Responsibilities

• Lead, coach, and develop a team of approximately 12 field service professionals.
• Drive operational excellence through workforce planning, resource optimization, and continuous improvement initiatives.
• Maintain full P&L responsibility, including budgeting, forecasting, profitability, and expense management.
• Improve service delivery performance through increased productivity, labor utilization, and operational efficiency.
• Monitor key performance indicators and implement actions to achieve operational and financial objectives.
• Ensure compliance with applicable quality, safety, and regulatory requirements.
• Build and maintain strong customer relationships while serving as the primary point of escalation for service-related issues.
• Partner with Sales and Operations to identify growth opportunities, increase customer value, and expand market share within existing and targeted markets.
• Drive employee engagement, performance management, succession planning, and talent development.

What You Need to Succeed

• Bachelor's degree or equivalent combination of education and industry experience.
• Five or more years of leadership experience managing field service, operations, or technical service organizations.
• Proven success leading field-based teams in regulated industries.
• Demonstrated experience managing a P&L, controlling costs, and improving business performance.
• Experience supporting customers in Pharmaceutical, Food & Beverage, Chemical Processing, Industrial Manufacturing, or similar regulated environments.
• Strong business acumen, analytical skills, and ability to leverage operational metrics to drive results.
• Excellent leadership, communication, and customer relationship management skills.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

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About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.