Regional Service Leader - Laboratory Products

Mettler-Toledo International, Inc; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) savings plan with company matching

Tuition reimbursement

Employee wellness programs

Employee wellness programs

Job summary

A leading precision instruments company is seeking a Regional Service Leader in Houston, Texas. This role requires a leader who can drive a high-performing service team, manage regional performance, and enhance customer experience. Ideal candidates will have significant experience in operations management and a passion for developing teams. We offer attractive benefits, including health coverage and a 401(k) plan with matching. Apply today to make an impact in a vibrant industry!

Qualifications

• 5-10 years of experience in operations, service, or line management.
• Proven track record of leading teams to achieve performance targets.
• Adaptive leadership style that combines clear expectations with support.
• Strong communication and interpersonal skills across all levels of the organization.
• Bachelor’s degree in Business, Service Management, Engineering, or related field.

Responsibilities

• Lead and inspire a team of Field Service Technicians.
• Manage the performance of your region including revenue and customer satisfaction.
• Use operational data for informed business decisions.
• Use financial and operational data to identify trends, address gaps, and make informed business decisions.
• Champion a strong safety culture, ensuring compliance with standards.
• Partner with scheduling, sales, back office, and others to optimize scheduling and resource utilization.
• Build relationships with key customers, acting as trusted advisor for complex services.
• Drive process improvements and adoption of new tools and technologies.
• Manage regional budgets and spending while protecting company assets.
• Balance short-term demands with long-term development of people, processes, and customers.

Skills

Operations management

Team leadership

Interpersonal skills

Problem-solving

Data analysis

Operations management

Education

Bachelor's degree in Business, Service Management, Engineering, or related field

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Overview

Our Opening and Your Responsibilities

Make an impact in the field. As a Regional Service Leader, you will be the driving force behind a high-performing field service team that keeps our customers’ operations running smoothly and efficiently. You will combine strategic thinking with hands-on leadership, helping your region grow profitably while delivering an exceptional service experience every day. This role is ideal for a leader who thrives on developing people, improving processes, and turning data into action. You will have responsibility to ensure that safety, quality, and customer satisfaction are never compromised.

What you’ll do

• Lead, coach, and inspire a team of Field Service Technicians, creating a culture of accountability, collaboration, and continuous improvement.
• Own the performance of your region, including revenue, productivity, first-time fix rate, call-backs, and customer satisfaction.
• Translate company strategy into clear regional priorities, action plans, and measurable outcomes.
• Use financial and operational data to identify trends, address gaps, and make informed business decisions.
• Champion a strong safety culture, ensuring that all work is performed in compliance with company, customer, and regulatory standards.
• Partner with internal teams (scheduling, sales, back office, and others) to optimize scheduling, resource utilization, and customer communication.
• Build strong relationships with key customers, serving as a trusted advisor and escalation point when complex service situations arise.
• Drive process improvements and embrace new tools and technologies that enhance efficiency and the customer experience.
• Manage regional budgets and spending, protecting company assets and aligning with corporate policies and governance.
• Balance short-term operational demands with long-term development of your people, processes, and customer base.

What You Need to Succeed

• 5-10 years of experience in operations, service, or line management, ideally in a technical or laboratory service environment.
• A proven track record of leading teams to achieve ambitious performance targets.
• An adaptive leadership style that combines clear expectations with support, coaching, and recognition.
• High levels of energy, integrity, and professionalism, even under pressure.
• Strong interpersonal and communication skills, including the ability to present, influence, and engage at all levels of the organization.
• A passion for developing people, solving problems, and improving how work gets done.

Education & Experience

• Bachelor’s degree in Business, Service Management, Engineering, or a related field; or equivalent combination of education and significant service operations experience.

What to Expect

• Up to 50% overnight travel within the region.
• Time split between field visits with technicians and customers, and office-based planning, analysis, and team development.

If you are a service-focused leader who enjoys building strong teams, improving operations, and making a visible impact on the business and its customers, we’d like to hear from you.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.

References

Visible links

1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf

2. https://www.eeoc.gov/employees-job-applicants