Field Service Operations Leader (P&L)

Honeywell International Inc; Boston (MA); On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off & holidays

401(k) match

Job summary

Honeywell International Inc. is seeking a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers.

The role partners with sales, operations, engineering, and other teams to achieve customer and business objectives. The successful candidate will drive operational performance, customer satisfaction, and employee development while managing a ~$25M P&L, guiding ~10 field engineers and supervisors and an extended team of ~35 engineers.

Qualifications

• Proven field service or technical operations leadership, including team development and operational improvement.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.

Skills

Field service leadership

People management

Customer relationships

Education

Bachelor's degree in Engineering or related field

Job description

Honeywell International Inc. is seeking a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers.

The role partners with sales, operations, engineering, and other teams to achieve customer and business objectives. The successful candidate will drive operational performance, customer satisfaction, and employee development while managing a ~$25M P&L, guiding ~10 field engineers and supervisors and an extended team of ~35 engineers.