Territory Field Service Operations Leader | Coaching & P&L

Carlton Industrial Solutions; Greenville (SC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off and Paid Holidays

Company-paid Life Insurance

Leadership development and advancement

Annual performance bonus

Job summary

Carlton Industrial Solutions is seeking an experienced operations leader to guide multiple Field Service operations, coach leaders, and drive performance. This role focuses on improving profitability, safety, quality, and customer outcomes while building high-performing teams.

You will own P&L, lead labor utilization, and partner with Sales to grow revenue. Travel across the territory is required, with a focus on continuous improvement and leadership development across all locations.

Qualifications

• Experience leading multiple operations, branches, or service locations.
• Leadership experience within Industrial Field Service, manufacturing, automation, mechanical service, calibration, metrology, industrial weighing, or a technical service environment.
• Proven success leading supervisors, managers, or frontline leaders.
• Strong P&L management experience with financial and operational acumen.
• Experience improving performance through KPIs, coaching, process improvement, and accountability.

Responsibilities

• Leading branch operations while ensuring outstanding customer service, safety, quality, and profitability.
• Coaching, mentoring, and developing Field Service Supervisors to build strong, engaged teams.
• Driving accountability through KPIs, productivity metrics, financial performance, and operational excellence.
• Owning branch P&L performance, labor utilization, revenue growth, gross margin, and overall business results.
• Partnering with Sales to strengthen customer relationships, identify growth opportunities, and support strategic initiatives.
• Promoting a safety-first culture while ensuring compliance with company policies and regulatory standards.
• Standardizing best practices and leading continuous improvement initiatives across all locations.
• Supporting preventive maintenance, emergency service, inspections, installations, and project execution to deliver exceptional customer experiences.

Skills

Leadership

P&L management

Strategic planning

Customer relations

Travel readiness

Tools

ERP systems

CRM software

Field Service Management software

Job description

Carlton Industrial Solutions is seeking an experienced operations leader to guide multiple Field Service operations, coach leaders, and drive performance. This role focuses on improving profitability, safety, quality, and customer outcomes while building high-performing teams.

You will own P&L, lead labor utilization, and partner with Sales to grow revenue. Travel across the territory is required, with a focus on continuous improvement and leadership development across all locations.