P&C Insurance Customer Experience Specialist — Onsite Austin

PEAK6 Insurtech Services LLC; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

We Insure Group in Austin, TX seeks a Customer Experience Specialist to support policyholders, producers, lenders, and partners via inbound calls, chat, and service requests. You will help with policy questions, billing, and coverage changes in a high-volume environment.

This full-time onsite role requires 2+ years in customer service and at least 1 year in a call center; insurance experience is preferred. Paid training and licensing support for Texas Property & Casualty are provided.

Qualifications

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience, insurance industry preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and typing at least 45 WPM.
• Dependable, adaptable and able to work independently and with others.

Responsibilities

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to process customer requests accurately.
• Manage a high volume of interactions while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Microsoft 365

Typing 45 wpm

Independent & collaborative

Tools

Microsoft 365

Job description

We Insure Group in Austin, TX seeks a Customer Experience Specialist to support policyholders, producers, lenders, and partners via inbound calls, chat, and service requests. You will help with policy questions, billing, and coverage changes in a high-volume environment.

This full-time onsite role requires 2+ years in customer service and at least 1 year in a call center; insurance experience is preferred. Paid training and licensing support for Texas Property & Casualty are provided.