Customer Experience Specialist, PandC Insurance (Austin, TX)

PEAK6; Austin (TX); Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

We Insure Group seeks a Customer Experience Specialist to assist policyholders, producers, lenders, and partners. You will handle inbound calls, chat support, and service requests, addressing billing, coverage changes, and documentation with accuracy and care.

The role requires 2+ years in customer service and 1 year in a call center, preferably with insurance background. Texas license preferred; onsite at our East Austin office with paid training and full-time hours.

Qualifications

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience required, with insurance industry experience strongly preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and ability to type at least 45 words per minute.
• Dependable, adaptable, and comfortable working independently and collaboratively.
• Ability to work in a fast-paced, metrics-driven environment and apply feedback.

Responsabilités

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

Connaissances

Customer service

Call center

Communication

Multitasking

Typing speed

Independent work

Teamwork

Outils

Microsoft 365

Description du poste

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Customer Experience Specialist

As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by handling inbound calls, chat support, and insurance service requests. You’ll help customers with policy questions, billing, coverage changes, and other insurance needs while delivering accurate and timely service in a high-volume contact center environment.

Position Details

• Start Date: January 11, 2027
• Hourly Pay: $20-23 per hour, based on experience.
• Location: Full-time, onsite at our East Austin office, located at 2010 E 6th St, Austin, TX.
• Schedule: Full-time, with paid training.
• License: Texas Property & Casualty license preferred. Must be willing to obtain and maintain an active license within 30 days of hire. We Insure covers exam fees for the first two attempts.

What You'll Do.

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

What You'll Bring.

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience required, with insurance industry experience strongly preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and ability to type at least 45 words per minute.
• Dependable, adaptable, and comfortable working independently and collaboratively.
• Ability to work in a fast-paced, metrics-driven environment and apply feedback.

Join a company that values passion, precision, and people.

Our Values. The We Way.

At We Insure, Group our values shape how we work, how we lead, and how we grow together. They're more than just words, they guide every interaction, every decision, and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust
• We hustle to find opportunity
• We care authentically
• We thrive in ambiguity
• We own our results
• We have fun along the way
• And-We're just getting started