Customer Experience Specialist, P&C Insurance (Austin, TX)

PEAK6 Insurtech Services LLC; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

We Insure Group in Austin, TX seeks a Customer Experience Specialist to support policyholders, producers, lenders, and partners via inbound calls, chat, and service requests. You will help with policy questions, billing, and coverage changes in a high-volume environment.

This full-time onsite role requires 2+ years in customer service and at least 1 year in a call center; insurance experience is preferred. Paid training and licensing support for Texas Property & Casualty are provided.

Qualifications

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience, insurance industry preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and typing at least 45 WPM.
• Dependable, adaptable and able to work independently and with others.

Responsibilities

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to process customer requests accurately.
• Manage a high volume of interactions while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Microsoft 365

Typing 45 wpm

Independent & collaborative

Tools

Microsoft 365

Job description

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Customer Experience Specialist

As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by handling inbound calls, chat support, and insurance service requests. You’ll help customers with policy questions, billing, coverage changes, and other insurance needs while delivering accurate and timely service in a high-volume contact center environment.

Position Details

Start Date: January 11, 2027. Hourly Pay: $20-23 per hour, based on experience. Location: Full-time, onsite at our East Austin office, located at 2010 E 6th St, Austin, TX. Schedule: Full-time, with paid training. License: Texas Property & Casualty license preferred. Must be willing to obtain and maintain an active license within 30 days of hire. We Insure covers exam fees for the first two attempts.

What You’ll Do

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

What You’ll Bring

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience required, with insurance industry experience strongly preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and ability to type at least 45 words per minute.
• Dependable, adaptable, and comfortable working independently and collaboratively.
• Ability to work in a fast-paced, metrics-driven environment and apply feedback.

Join a company that values passion, precision, and people.

Our Values.

The We Way.

• We personalize protection at a price you can trust
• We hustle to find opportunity
• We care authentically
• We thrive in ambiguity
• We own our results
• We have fun along the way
• And we’re just getting started

We’re a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture. The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too. Your work will be immediately impactful. You’ll see your direct impact on our growth. You won’t be just another cog in the wheel. We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done. We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes. Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution.

We Insure, LLC. is an independent insurance franchise that takes immense pride in providing like-minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines.

What makes We Insure stand out: we are data-driven for better value and people-led for better service. And our leadership is seeking more highly motivated, career-driven people to help lead our efforts!

We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies.

If you are looking for a long-term career in a supportive, goal-driven, growth environment with a company that believes in developing its people, We Insure is the right fit for you.