Insurance Call Center Specialist — Hybrid (Austin)

Continental General Services LLC; Austin (TX); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

PTO 20+ days

10 paid holidays

Volunteer time off

Hybrid work option

Wellness programs

Weekly paid lunch

Job summary

Continental General Services LLC is seeking a dedicated Call Center Representative for a full-time, hourly, non-exempt role in the Austin area. The position offers a hybrid work arrangement with three days in-office, ample training, and a chance to support policyholders with insurance-related inquiries. Applicants must be authorized to work in the U.S.

and have 2–4 years of call center experience. A background in insurance is preferred, and strong communication skills are essential for success

Qualifications

• High school diploma or equivalent.
• 2 to 4 years of call center customer service experience.
• Insurance industry background is preferred.
• Proficiency with Microsoft Office and a Windows-based environment.
• Strong verbal and written communication skills.
• Ability to meet deadlines and manage multiple priorities.
• Excellent problem-solving skills.
• Superior Customer Service Skills.
• Commitment to punctuality, reliability, and phone availability.

Responsibilities

• Answer incoming calls and provide compassionate, accurate, and timely responses to moderately complex questions about insurance coverage and claim status
• Clearly explain policy coverage and next steps to policyholders and their representatives
• Document call details thoroughly and concisely
• Conduct follow-ups on new or pending claims to ensure smooth processing
• Proactively reach out to policyholders and providers for missing information
• Maintain professionalism and empathy in every customer interaction
• Ensure compliance with HIPAA and internal privacy policies
• Adapt quickly to daily changes and contribute to department goals
• Perform additional tasks and projects as needed

Skills

Customer service

Communication

Multitasking

Punctuality

Reliability

Teamwork

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Continental General Services LLC is seeking a dedicated Call Center Representative for a full-time, hourly, non-exempt role in the Austin area. The position offers a hybrid work arrangement with three days in-office, ample training, and a chance to support policyholders with insurance-related inquiries. Applicants must be authorized to work in the U.S.

and have 2–4 years of call center experience. A background in insurance is preferred, and strong communication skills are essential for success