Onsite Insurance CX Agent — Austin, Full-Time

PEAK6; Austin (TX); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Pet

401(k) Match

Paid Holidays

PTO / Personal Days

Job summary

We Insure Group in Austin, TX is seeking a customer service professional to serve as the first point of contact for inbound calls and chats, handling billing questions, policy changes, cancellations, and related inquiries onsite.

You will navigate carrier systems, maintain performance metrics, document interactions clearly, and contribute to a team‑oriented, high‑quality service culture; 2+ years CS, call center exp preferred; benefits include medical, dental, vision, 401(k) match, paid time

Qualifications

• 2+ years of customer service experience, including 1+ year in a call center.
• Excellent communication skills and attention to detail.
• Ability to multitask across systems and platforms.
• Dependable, adaptable, and team‑oriented.

Responsibilities

• Serve as the first point of contact for inbound calls and chats.
• Handle billing questions, policy changes, cancellations, and related inquiries.
• Navigate multiple carrier systems to resolve requests accurately.
• Maintain performance metrics for quality, handle time, and attendance.
• Document all interactions clearly and professionally.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Team-oriented

Education

High school diploma or equivalent

Job description

We Insure Group in Austin, TX is seeking a customer service professional to serve as the first point of contact for inbound calls and chats, handling billing questions, policy changes, cancellations, and related inquiries onsite.

You will navigate carrier systems, maintain performance metrics, document interactions clearly, and contribute to a team‑oriented, high‑quality service culture; 2+ years CS, call center exp preferred; benefits include medical, dental, vision, 401(k) match, paid time