Join Our Talent Network: Customer Experience Representative

PEAK6; Austin (TX); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Pet

401(k) Match

Paid Holidays

PTO / Personal Days

Job summary

We Insure Group in Austin, TX is seeking a customer service professional to serve as the first point of contact for inbound calls and chats, handling billing questions, policy changes, cancellations, and related inquiries onsite.

You will navigate carrier systems, maintain performance metrics, document interactions clearly, and contribute to a team‑oriented, high‑quality service culture; 2+ years CS, call center exp preferred; benefits include medical, dental, vision, 401(k) match, paid time

Qualifications

• 2+ years of customer service experience, including 1+ year in a call center.
• Excellent communication skills and attention to detail.
• Ability to multitask across systems and platforms.
• Dependable, adaptable, and team‑oriented.

Responsibilities

• Serve as the first point of contact for inbound calls and chats.
• Handle billing questions, policy changes, cancellations, and related inquiries.
• Navigate multiple carrier systems to resolve requests accurately.
• Maintain performance metrics for quality, handle time, and attendance.
• Document all interactions clearly and professionally.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Team-oriented

Education

High school diploma or equivalent

Job description

Position Details

Start Date: May18,2026
Location: 2010E6thSt, Austin,TX (onsite only)
Schedule: Full‑time, with paid training
Pay: $20.00‑$23.50/hour, based on experience
License: Texas P&C License preferred; WeInsure covers exam fees for new hires
Experience: Call center experience required; Property &Casualty insurance experience preferred

What You’ll Do

• Serve as the first point of contact for inbound calls and chats.
• Handle billing questions, policy changes, cancellations, and related inquiries.
• Navigate multiple carrier systems to resolve requests accurately.
• Maintain performance metrics for quality, handle time, and attendance.
• Document all interactions clearly and professionally.

What You’ll Bring

• 2+ years of customer service experience, including 1+ year in a call center.
• Excellent communication skills and attention to detail.
• Ability to multitask across systems and platforms.
• Dependable, adaptable, and team‑oriented.

Benefits and Total Rewards

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401(k) Match
• Work‑Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long‑Term Disability
• Employee Support Programs, Including Mental Health; Tuition Reimbursement
• Matching Charitable Gift Program; Lucrative Referral Program

Location Restrictions

This position is not able to be performed in California, Colorado, NewYork or Washington.

Equal Opportunity Employment

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [e-mail].