Owner Services Specialist (Property & Guest Care)

Bryant Real Estate; Wrightsville Beach (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

Bryant Real Estate in Wrightsville Beach, NC seeks a Guest/Owner Experience Coordinator to manage property knowledge, respond to owner inquiries, and provide exceptional service to guests and owners. You will collaborate with maintenance teams and third-party vendors to ensure properties look and function well, and assist the Experience Manager with intake tasks.

Ideal candidates will multitask effectively in a fast-paced setting, be available on weekends/holidays, communicate clearly, and

Qualifications

• Ability to work effectively in a fast-paced, changing environment.
• Strong multi-tasking skills and ability to meet deadlines.
• Willingness to work weekends and holidays as required.
• Excellent verbal and written communication skills.
• Professional appearance, positive attitude, team player, and willingness to learn.
• Strong critical thinking skills.
• Experience with Microsoft Excel; pivot tables is a plus.
• Experience with vacation rental software Track or AppFolio is a plus.

Responsibilities

• Maintain knowledge of all current and future available properties.
• Respond to owner communications via email or phone.
• Provide exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
• Provide a positive owner experience.
• Work closely with third-party vendors and collaborate with maintenance teams for upkeep of properties.
• Assist the Guest/Owner Experience Manager with intakes and related tasks.
• Communicate projects, issues, and concerns to other teams, keeping them informed at all times.
• Assist homeowners with questions, addressing concerns, and providing timely and accurate assistance.
• Other duties as assigned.

Skills

Fast-paced environment

Multi-tasking

Weekend & holiday availability

Verbal & written communication

Team player

Critical thinking

Excel (pivot tables)

Track/AppFolio experience

Tools

Track

AppFolio

Job description

Bryant Real Estate in Wrightsville Beach, NC seeks a Guest/Owner Experience Coordinator to manage property knowledge, respond to owner inquiries, and provide exceptional service to guests and owners. You will collaborate with maintenance teams and third-party vendors to ensure properties look and function well, and assist the Experience Manager with intake tasks.

Ideal candidates will multitask effectively in a fast-paced setting, be available on weekends/holidays, communicate clearly, and