Manager / Homeowner Representative

boardwalk beach resort; Myrtle Beach (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

Paid time off

Job summary

Boardwalk Beach Resort is seeking an Owners Services Manager / Reservations to provide top-tier service to homeowners and guests at an oceanfront resort. The role requires homeowners experience and supervisory background, with year-round employment potential.

The position may be full-time or part-time, offering benefits and opportunities for advancement in a friendly, team-oriented environment by the coast.

Qualifications

• High school diploma or equivalent required.
• 2+ years in a supervisory or management position.
• Proficiency in computers (Word, spreadsheets, QuickBooks, Excel, databases).
• Strong communication skills, both written and verbal.
• Must possess decision-making skills.
• Accounting is a plus.
• Must have reliable transportation.
• Projects a favorable image of the property to the public at all times.
• Responsible, reliable, and honest.
• Teamwork and collaboration.
• Homeowners: manage owner billing, ensuring accurate monthly statements, maximize owners revenue.
• Sales / Marketing.

Responsibilities

• Manager on duty, and supports Guest Services / Homeowners.
• Promptly resolves any guest complaints or issues.
• Coordinate activities with other hotel departments to facilitate communication and guest satisfaction.
• Anticipate guest/homeowner needs, adapt as needed.
• Deliver and uphold high standards of cleanliness, sanitation, safety and conduct.
• Ensure proper communication within the department/homeowners.
• Other duties as assigned.

Skills

Customer service

Communication

Decision making

Billing

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Word

Spreadsheets

QuickBooks

Excel

Databases

Job description

Boardwalk Beach Resort is currently accepting applications for an Owners services Manager / reservations. To become a part of our team you should enjoy providing excellent customer service while working in a friendly environment with homeowners and resort guests. Home owners experience is required. Two-years of supervisory experience, in related field is preferred but not required. This position also offers year-round employment with benefits and advancement opportunities all at an ocean front resort! Full-time /Part-time

Job Description: (not limited to)

• Manager on duty, and supports Guest Services / Homeowners
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfactory
• Anticipate guest / homeowners needs, change direction quickly
• Deliver and uphold the highest standards of cleanliness, sanitation, safety and conduct
• Ensure proper communication within the department / homeowners
• Other job duties as assigned

Qualifications:

• High school diploma or equivalent required
• 2 years+ in supervisory or management position
• Proficiency in computers (i.e., word, spreadsheets, quick books, excel, databases)
• Strong communication skills, both written and verbal
• Must possess decision-making skills
• Accounting is a plus
• Must have reliable transportation
• Projects a favorable image of the property to the public at all times
• Responsible, reliable, and honest
• Teamwork and collaboration
• Homeowners, manage owner billing, ensuring accurate monthly statements, maximize owners revenue
• Sales / Marketing

Requirements:

• Must have a valid Driver's License

Benefits:

• Health
• Dental
• Vision
• 401K
• Paid time off

Schedule:

• Monday - Friday
• Weekends
• Holidays

Source: Hospitality Online