Manager / Homeowner Representative

The Boardwalk Beach Resort; Myrtle Beach (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

Paid time off

Job summary

Boardwalk Beach Resort is seeking an Owners services Manager / reservations to lead guest services for homeowners and guests. You will supervise front-line staff, resolve issues, and coordinate with other departments to raise guest satisfaction while upholding standards.

Qualifications include a high school diploma, 2+ years in supervision, and strong computer skills. Reliable transportation and a professional image are required; perks include selective health benefits and 401K options.

Qualifications

• High school diploma or equivalent required.
• 2+ years in supervisory or management position.
• Proficiency with computers (Word, spreadsheets, QuickBooks, Excel, databases).
• Strong written and verbal communication skills.
• Must possess decision-making skills; accounting is a plus.
• Must have reliable transportation.
• Project a favorable image of the property to the public.
• Teamwork and collaboration; guest services focus.

Responsibilities

• Manager on duty and supports Guest Services/Homeowners.
• Promptly resolves guest or homeowner issues.
• Coordinate activities with hotel departments to improve communication.
• Anticipate guest/homeowner needs and adapt quickly.
• Maintain high standards of cleanliness, sanitation, safety and conduct.
• Ensure effective communication within the department and with homeowners.
• Other duties as assigned.

Skills

Customer service

Supervisory

Communication

Decision-making

Teamwork

Owner billing

Sales/Marketing

Problem solving

Education

High school diploma or equivalent

Tools

Word

Spreadsheets

QuickBooks

Excel

Databases

Job description

Boardwalk Beach Resort is currently accepting applications for an Owners services Manager / reservations. To become a part of our team you should enjoy providing excellent customer service while working in a friendly environment with homeowners and resort guests. Home owners experience is required. Two-years of supervisory experience, in related field is preferred but not required. This position also offers year-round employment with benefits and advancement opportunities all at an ocean front resort! Full-time /Part-time

Job Description: (not limited to)

• Manager on duty, and supports Guest Services / Homeowners
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfactory
• Anticipate guest / homeowners needs, change direction quickly
• Deliver and uphold the highest standards of cleanliness, sanitation, safety and conduct
• Ensure proper communication within the department / homeowners
• Other job duties as assigned

Qualifications:

• High school diploma or equivalent required
• 2 years+ in supervisory or management position
• Proficiency in computers (i.e., word, spreadsheets, quick books, excel, databases)
• Strong communication skills, both written and verbal
• Must possess decision-making skills
• Accounting is a plus
• Must have reliable transportation
• Projects a favorable image of the property to the public at all times
• Responsible, reliable, and honest
• Teamwork and collaboration
• Homeowners, manage owner billing, ensuring accurate monthly statements, maximize owners revenue
• Sales / Marketing

Requirements:

• Must have a valid Driver's License

Benefits:

• Health
• Dental
• Vision
• 401K
• Paid time off

Schedule:

• Monday - Friday
• Weekends
• Holidays

Source: Hospitality Online