Manager

The Boardwalk Beach Resort; Myrtle Beach (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

Paid time off

Job summary

The Boardwalk Beach Resort in Myrtle Beach is seeking an Owners Services Manager / Reservations to lead our guest services team and support homeowners. You will resolve guest issues, coordinate across departments, and uphold high standards of cleanliness and service.

Two years of supervisory experience and a strong background in hospitality accounting are preferred. Valid driver's license and reliable transportation are required; benefits include health, dental, vision, 401K, and paid time off.

Qualifications

• Minimum high school diploma or equivalent.
• 2+ years in supervisory or management role.
• Proficient with Microsoft Word, Excel and QuickBooks.
• Strong written and verbal communication skills.
• Proven decision-making ability.
• Experience with accounting is a plus.
• Reliable transportation required.
• Presents a favorable image of the property at all times.
• Team player with collaboration skills.
• Exposure to homeowners, sales or marketing is helpful.

Responsibilities

• Acts as Manager on duty, and supports Guest Services / Homeowners.
• Promptly resolves guest complaints or issues.
• Coordinate activities with other hotel departments to improve communication and guest satisfaction.
• Anticipate guest/homeowner needs and adapt quickly.
• Maintain high standards of cleanliness, sanitation, safety and conduct.
• Ensure proper communication within the department and with homeowners.
• Other duties as assigned.

Skills

Supervisory

Customer service

Communication

Decision-making

Accounting

Reliable transport

Teamwork

Homeowners

Sales/Marketing

Property image

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

QuickBooks

Databases

Job description

Boardwalk Beach Resort is currently accepting applications for an Owners services Manager / reservations. To become a part of our team you should enjoy providing excellent customer service while working in a friendly environment with homeowners and resort guests. Home owners experience is required. Two-years of supervisory experience, in related field is preferred but not required. This position also offers year-round employment with benefits and advancement opportunities all at an ocean front resort!

Job Description:

• Acts as Manager on duty, and supports Guest Services / Homeowners
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfactory
• Anticipate guest / homeowners needs, change direction quickly
• Deliver and uphold the highest standards of cleanliness, sanitation, safety and conduct
• Ensure proper communication within the department / homeowners
• Other job duties as assigned

Qualifications:

• High school diploma or equivalent required
• 2 years+ in supervisory or management position
• Proficiency in computers (i.e., word, spreadsheets, quick books, excel, databases)
• Strong communication skills, both written and verbal
• Must possess decision‑making skills
• Accounting is a plus
• Must have reliable transportation
• Projects a favorable image of the property to the public at all times
• Responsible, reliable, and honest
• Teamwork and collaboration
• Homeowners
• Sales / Marketing

Requirements:

• Must have a valid Driver's License

Benefits:

• Health
• Dental
• Vision
• 401K
• Paid time off

Schedule:
Monday - Friday
Weekends
Holidays