Owner Service Agent- Bryant Real Estate

Bryant Real Estate; Wrightsville Beach (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

Bryant Real Estate in Wrightsville Beach, NC seeks a Guest/Owner Experience Coordinator to manage property knowledge, respond to owner inquiries, and provide exceptional service to guests and owners. You will collaborate with maintenance teams and third-party vendors to ensure properties look and function well, and assist the Experience Manager with intake tasks.

Ideal candidates will multitask effectively in a fast-paced setting, be available on weekends/holidays, communicate clearly, and

Qualifications

• Ability to work effectively in a fast-paced, changing environment.
• Strong multi-tasking skills and ability to meet deadlines.
• Willingness to work weekends and holidays as required.
• Excellent verbal and written communication skills.
• Professional appearance, positive attitude, team player, and willingness to learn.
• Strong critical thinking skills.
• Experience with Microsoft Excel; pivot tables is a plus.
• Experience with vacation rental software Track or AppFolio is a plus.

Responsibilities

• Maintain knowledge of all current and future available properties.
• Respond to owner communications via email or phone.
• Provide exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
• Provide a positive owner experience.
• Work closely with third-party vendors and collaborate with maintenance teams for upkeep of properties.
• Assist the Guest/Owner Experience Manager with intakes and related tasks.
• Communicate projects, issues, and concerns to other teams, keeping them informed at all times.
• Assist homeowners with questions, addressing concerns, and providing timely and accurate assistance.
• Other duties as assigned.

Skills

Fast-paced environment

Multi-tasking

Weekend & holiday availability

Verbal & written communication

Team player

Critical thinking

Excel (pivot tables)

Track/AppFolio experience

Tools

Track

AppFolio

Job description

• Maintaina knowledgeof all current and futureavailable properties.
• Respond to owner communications via email or phone
• Providing exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
• Provide a positive owner experience.
• Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual, and the North Carolina Association of REALTORS® Property Management Legal Handbook and to promptly and accurately refer to any of these whenrequired.
• Work closely with third-party vendors and collaborate with maintenance teams for aesthetic and functional upkeep of properties.
• Assist the Guest/Owner Experience Manager with intakes and other related tasks as assigned.
• Communicateprojects, issues, and concerns to our other teams, keeping theminformed at all times.
• Assist homeowners with questions, addressing their concerns, and providingtimelyandaccurateassistance.
• Other duties as assigned.

Knowledge & Skill Requirements

• Ability to work effectively and in a fast paced, constantly changing environment.
• Solid multi-tasking skills along with the ability to meet deadlines.
• Willingness and ability to work weekends and holidays as the business requires.
• Excellent verbal and written communication skills.
• Professional appearance along with a positive attitude, be a team player and be willing to learn.
• Strong critical thinking skills.
• Working understanding of Microsoft Excel and pivot tables is a plus.
• Prior experience with vacation rental software Track or AppFolio is a plus.

Desired Skills and Competencies:

• Property management and/or hospitality experience

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 40 pounds of force. Use your arms and legs. Frequent standing, walking, sitting, carrying, bending, stooping, reaching and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading and preparing documentation.
• Subject to internal and external environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Pay: $17.00 - $19.00 per hour

#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.