Owner Services Manager - Reservations & Homeowners Care

The Boardwalk Beach Resort; Myrtle Beach (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

Paid time off

Job summary

Boardwalk Beach Resort is seeking an Owners services Manager / reservations to lead guest services for homeowners and guests. You will supervise front-line staff, resolve issues, and coordinate with other departments to raise guest satisfaction while upholding standards.

Qualifications include a high school diploma, 2+ years in supervision, and strong computer skills. Reliable transportation and a professional image are required; perks include selective health benefits and 401K options.

Qualifications

• High school diploma or equivalent required.
• 2+ years in supervisory or management position.
• Proficiency with computers (Word, spreadsheets, QuickBooks, Excel, databases).
• Strong written and verbal communication skills.
• Must possess decision-making skills; accounting is a plus.
• Must have reliable transportation.
• Project a favorable image of the property to the public.
• Teamwork and collaboration; guest services focus.

Responsibilities

• Manager on duty and supports Guest Services/Homeowners.
• Promptly resolves guest or homeowner issues.
• Coordinate activities with hotel departments to improve communication.
• Anticipate guest/homeowner needs and adapt quickly.
• Maintain high standards of cleanliness, sanitation, safety and conduct.
• Ensure effective communication within the department and with homeowners.
• Other duties as assigned.

Skills

Customer service

Supervisory

Communication

Decision-making

Teamwork

Owner billing

Sales/Marketing

Problem solving

Education

High school diploma or equivalent

Tools

Word

Spreadsheets

QuickBooks

Excel

Databases

Job description

Boardwalk Beach Resort is seeking an Owners services Manager / reservations to lead guest services for homeowners and guests. You will supervise front-line staff, resolve issues, and coordinate with other departments to raise guest satisfaction while upholding standards.

Qualifications include a high school diploma, 2+ years in supervision, and strong computer skills. Reliable transportation and a professional image are required; perks include selective health benefits and 401K options.