Owner Experience Concierge

inMy Jet; Cleveland (OH); On-site; USD 35,000 - 65,000; Full time

Job summary

Flexjet is seeking an Owner Experience Representative to be the primary contact for clientele and to deliver exceptional service focused on owner satisfaction. The role involves supporting flight crews, coordinating services, and ensuring a smooth experience for clients and crew in a fast-paced aviation environment.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to multitask while maintaining meticulous attention to detail.

Qualifications

• Experience in a high-end customer service environment preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent interpersonal, verbal and written communication.
• Ability to multitask and prioritize in a fast-paced setting.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide world-class service during every interaction to build long-term relationships.
• Greet clientele and crew in a professional manner and provide ongoing assistance as needed.
• Check in and register clientele, assess needs and follow up accordingly.
• Coordinate service requests including catering, transportation, and entertainment reservations.
• Collaborate with operations to resolve issues and advocate for the owner.
• Maintain a welcoming, clean work environment and guest areas.
• Support events and promotions for guests and crew.
• Assist with dispatch tasks and coordinate between crew and ground staff.
• Transport crews and passengers as required to hotels or airports.
• Assist in emergency procedures when necessary.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Team player

Guest relations

Education

High school diploma

Tools

Microsoft Office

Job description

Flexjet is seeking an Owner Experience Representative to be the primary contact for clientele and to deliver exceptional service focused on owner satisfaction. The role involves supporting flight crews, coordinating services, and ensuring a smooth experience for clients and crew in a fast-paced aviation environment.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to multitask while maintaining meticulous attention to detail.