Luxury Owner Experience Concierge

inMy Jet; Cleveland (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Flexjet, a global leader in private aviation, seeks an Owner Experience Coordinator to serve as the primary contact for aircraft Owners. You will manage flight planning, itineraries, and post-trip follow-ups, delivering a white-glove, personalized experience.

You will build long-term relationships, coordinate with operations, catering, and maintenance teams, and act as a trusted brand ambassador. Flexjet requires discretion, elegance, and a passion for luxury travel; this role is onsite in

Qualifications

• Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required.
• 1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.

Responsibilities

• Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience.
• Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes.
• Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors.
• Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip.
• Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience.
• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.

Skills

Attention to detail

Interpersonal skills

Verbal communication

Written communication

Discretion

Luxury service mindset

Organizational skills

Emotional intelligence

Flexibility of hours

Education

Associate's degree

Tools

Microsoft Office

CRM systems

Job description

Flexjet, a global leader in private aviation, seeks an Owner Experience Coordinator to serve as the primary contact for aircraft Owners. You will manage flight planning, itineraries, and post-trip follow-ups, delivering a white-glove, personalized experience.

You will build long-term relationships, coordinate with operations, catering, and maintenance teams, and act as a trusted brand ambassador. Flexjet requires discretion, elegance, and a passion for luxury travel; this role is onsite in