Owner Experience Coordinator

inMy Jet; Cleveland (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Flexjet, a global leader in private aviation, seeks an Owner Experience Coordinator to serve as the primary contact for aircraft Owners. You will manage flight planning, itineraries, and post-trip follow-ups, delivering a white-glove, personalized experience.

You will build long-term relationships, coordinate with operations, catering, and maintenance teams, and act as a trusted brand ambassador. Flexjet requires discretion, elegance, and a passion for luxury travel; this role is onsite in

Qualifications

• Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required.
• 1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.

Responsibilities

• Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience.
• Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes.
• Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors.
• Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip.
• Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience.
• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.

Skills

Attention to detail

Interpersonal skills

Verbal communication

Written communication

Discretion

Luxury service mindset

Organizational skills

Emotional intelligence

Flexibility of hours

Education

Associate's degree

Tools

Microsoft Office

CRM systems

Job description

Job descriptionFlexjet, a global leader in private aviation and luxury travel, is seeking an exceptional individual to join our elite Owner Services team as an Owner Experience Coordinator. This role is at the heart of our commitment to delivering a truly personalized, white-glove experience.As an Owner Experience Coordinator, you will serve as the primary point of contact for our aircraft Owners, expertly managing every detail of their flight experience, from trip planning and itinerary changes to in-flight preferences and post-trip follow-ups. You are not just a service provider; you are a trusted advisor, brand ambassador, and aviation concierge.DUTIES & RESPONSIBILITIES• Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience• Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes• Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors• Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip• Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.REQUIRED SKILLS & ATTRIBUTES• Exceptional attention to detail, ensuring a flawless execution of Owner requests.• Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach and a polished, professional demeanor• Calm, poised, and solution-oriented mindset when handling high-stakes client requests.• A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service.• Strong organizational skills with the ability to multitask in a fast-paced, detail-oriented environment• High emotional intelligence, problem-solving mindset, and a passion for personalized service• Availability to work non-traditional hours, including evenings, weekends, and holidays, as needed to support client needsEDUCATION & EXPERIENCE• Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required.• 1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.SCHEDULE & POSITION EXPECTATIONS• Schedule: Full-time, front half or back half of the week onsite at our Global Headquarters in Cleveland, OH.• Available to support the team during evenings, weekends, and holidays as needed• Flexibility required to support a 24/7/365 operationFlexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.