Owner Experience Representative

inMy Jet; Cleveland (OH); On-site; USD 35,000 - 65,000; Full time

Job summary

Flexjet is seeking an Owner Experience Representative to be the primary contact for clientele and to deliver exceptional service focused on owner satisfaction. The role involves supporting flight crews, coordinating services, and ensuring a smooth experience for clients and crew in a fast-paced aviation environment.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to multitask while maintaining meticulous attention to detail.

Qualifications

• Experience in a high-end customer service environment preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent interpersonal, verbal and written communication.
• Ability to multitask and prioritize in a fast-paced setting.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide world-class service during every interaction to build long-term relationships.
• Greet clientele and crew in a professional manner and provide ongoing assistance as needed.
• Check in and register clientele, assess needs and follow up accordingly.
• Coordinate service requests including catering, transportation, and entertainment reservations.
• Collaborate with operations to resolve issues and advocate for the owner.
• Maintain a welcoming, clean work environment and guest areas.
• Support events and promotions for guests and crew.
• Assist with dispatch tasks and coordinate between crew and ground staff.
• Transport crews and passengers as required to hotels or airports.
• Assist in emergency procedures when necessary.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Team player

Guest relations

Education

High school diploma

Tools

Microsoft Office

Job description

# Owner Experience RepresentativeFlexjetGB2 days agoJob descriptionFlexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.DUTIES & RESPONSIBILITIES• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations• Check in and register clientele, determine their specific needs and ensure proper follow up• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate• Ensure a pleasant and clean work environment and guest waiting areas• Periodically inspect and organize facilities and replenish amenities and beverages• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries• Dispatch responsibilities – such as coordinating services between crew members and line service personnel• Transport crews and passengers to local hotels and/or airport terminal as needed• Initiating emergency response procedures when required• Other duties as assignedEDUCATION & EXPERIENCE• High school graduation• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred• Ability to comprehend and perform basic math calculations with minimal errors• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)• Knowledge of use and operation of standard office equipment• Previous aviation experience desiredREQUIRED SKILLS & QUALIFICATIONS• Strong working knowledge of customer service principles and the Flexjet service philosophy• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the businessSCHEDULE• Ability and willingness to work nights, weekends, holidays, and overtime as requiredFlexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.