Overtime-Eligible Front Desk Manager | Lead Guest Experience

Aimbridge Hospitality; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision Coverage

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM in Nashville to lead the front desk operations, ensure guest satisfaction, and drive efficient check-ins and checkouts. This role requires strong leadership and a focus on guest experience at a premier property.

You will coach the front desk team, manage high-pressure situations, and contribute to revenue strategies while upholding service standards across the hotel. This is an on-site, overtime-eligible managerial position.

Qualifications

• Minimum 2-year college with 3+ years in hospitality or a 4-year degree with 1+ year.
• 5+ years in hotel operations with supervisory experience is preferred.
• Proficiency with Windows, spreadsheets, and word processing.
• Ability to handle high-pressure situations with composure.
• Valid driver’s license as required by state.

Responsibilities

• Deliver standout guest service from check-in to checkout.
• Lead, coach, and motivate the front desk team to maintain high standards.
• Identify and resolve issues to keep operations smooth and guests satisfied.
• Maximize room revenue through smart rate strategies and clear internal communication.

Skills

Guest Experience

Front Desk Leadership

Problem Solving

Revenue Strategy

Education

2 year college degree + 3+ years related experience

4-year college degree + 1 year related experience

Job description

Aimbridge Hospitality is seeking a Front Desk Manager OEM in Nashville to lead the front desk operations, ensure guest satisfaction, and drive efficient check-ins and checkouts. This role requires strong leadership and a focus on guest experience at a premier property.

You will coach the front desk team, manage high-pressure situations, and contribute to revenue strategies while upholding service standards across the hotel. This is an on-site, overtime-eligible managerial position.