Overtime-Eligible Fire & Security Service Dispatcher

Pavion Corp; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion Corp is seeking a Service Dispatcher to join the fire business unit. You will schedule inspections, dispatch technicians, and coordinate with customers to ensure timely service and updates.

The role requires 2+ years in dispatching, strong organizational and communication skills, and proficiency with scheduling and CRM tools. Expect a 50-hour work week with overtime and a comprehensive benefits package.

Qualifications

• 2+ years of Dispatcher experience.
• Experience in a service, dispatch, scheduling, or customer service role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to coordinate with field technicians, customers, and management.
• Strong attention to scheduling, documentation, and inspection reports.
• Experience in fire alarm, life safety, security, construction, or related service industry preferred but not required.

Responsibilities

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Skills

Dispatcher experience

Customer service

Communication skills

Time management

Organizational skills

Coordination

Decision making

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Scheduling software

Service management software

Job description

Pavion Corp is seeking a Service Dispatcher to join the fire business unit. You will schedule inspections, dispatch technicians, and coordinate with customers to ensure timely service and updates.

The role requires 2+ years in dispatching, strong organizational and communication skills, and proficiency with scheduling and CRM tools. Expect a 50-hour work week with overtime and a comprehensive benefits package.