Service Dispatcher (6 AM to 4:30 PM)

LearningCampus; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Overtime eligible

Comprehensive benefits

Job summary

Pavion seeks a dedicated Service Dispatcher to coordinate fire-related inspections, service calls, and technician scheduling. You will handle customer inquiries, ensure accurate documentation, and collaborate with field teams to meet critical timelines.

Ideal candidates have 2+ years in dispatch, strong organizational and communication skills, and proficiency with CRM and office software. This role offers overtime, comprehensive benefits, and a path to growth within our service units.

Qualifications

• High School Diploma or GED is required.
• 2+ years experience as a dispatcher.
• Experience in service, dispatch, scheduling, or customer service helpful.
• Ability to learn CRM and service-management software.

Responsibilities

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Skills

Dispatcher experience

Scheduling

Customer service

Communication skills

Organizational skills

Time management

CRM software

Microsoft Office

Education

High School Diploma or GED

Tools

CRM software

Scheduling software

Service management software

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit.

This position has 10 hours of overtime a week, for 50 hours total per week.

Primary Responsibilities:

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Basic Qualifications:

• High School Diploma or GED
• 2+ Years’ experience as a Dispatcher
• Previous experience in a service, dispatch, scheduling, or customer service role.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills, both written and verbal.
• Ability to coordinate and communicate effectively with field technicians, customers, and management.
• Strong attention to detail, particularly with scheduling, documentation, and inspection reports.
• Comfortable working in a fast-paced environment and handling time-sensitive and emergency service requests.
• Proficiency with Microsoft Office and the ability to learn and effectively use CRM, scheduling, and service management software.
• Ability to problem-solve, prioritize workload, and make decisions independently when necessary.
• Previous experience in the fire alarm, life safety, security, construction, or related service industry is preferred but not required.

The hourly pay range for this position is $26 to $28 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.