Dispatch & Customer Care Coordinator

Fox Valley Fire & Safety Co, Inc.; Elgin (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

ESOP after 1 year

Day-one insurance

401k with company match

Employee ownership

Job summary

Fox Valley Fire & Safety Co. is seeking a dispatcher to schedule daily routes for technicians and dispatch service calls. You will identify customer needs and maintain open communication to ensure satisfactory solutions.

You will build lasting relationships with customers, handle inquiries using Outlook/Word/Excel, and participate in an on-call rotation after training. This role offers day-one benefits and employee ownership through ESOP after one year.

Qualifications

• High school diploma or equivalent.
• Strong communication and multitasking abilities.
• Proficient in Microsoft Office and Google Maps.
• Knowledge of Chicagoland area.

Responsibilities

• Schedule daily routes and dispatch service calls.
• Identify customer needs and provide solutions.
• Build relationships with customers through clear communication.
• Handle complaints and follow policies.
• On-call rotation after training.

Skills

Customer service

Dispatch coordination

Multi-tasking

MS Office

Google Maps

Attendance

Organizational skills

Chicagoland area knowledge

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

Job description

Fox Valley Fire & Safety Co. is seeking a dispatcher to schedule daily routes for technicians and dispatch service calls. You will identify customer needs and maintain open communication to ensure satisfactory solutions.

You will build lasting relationships with customers, handle inquiries using Outlook/Word/Excel, and participate in an on-call rotation after training. This role offers day-one benefits and employee ownership through ESOP after one year.