24/7 Alarm Dispatch & Monitoring Specialist

Pavion Corp; Syosset (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

Pavion Corp. is seeking a Central Station Operator to join our fire business unit in the United States. The role involves answering alarm signals, dispatching alarms, and coordinating with police and fire departments during incidents. It requires handling multiple lines and staying composed under pressure.

The position emphasizes customer communication, data entry, and monitoring of alarm signals, with weekend and holiday work as part of the schedule. Equal opportunity employer.

Qualifications

• Highschool Diploma or GED is required.
• Customer Service experience is required.
• Ability to handle multiple phone lines and high volume of calls.

Responsibilities

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians are servicing alarms.
• Notify customers of alarm, trouble and supervisory signals on subscribers' premises.
• Monitoring of all types of alarm signals including surveillance videos.
• Data entry.
• Effectively communicate with customers.
• Multitask and manage priorities.
• Contact supervisor by telephone to report irregularities and obtain further instructions.

Skills

Customer service

Multitasking

Communication skills

Phone management

Education

High School Diploma or GED

Job description

Pavion Corp. is seeking a Central Station Operator to join our fire business unit in the United States. The role involves answering alarm signals, dispatching alarms, and coordinating with police and fire departments during incidents. It requires handling multiple lines and staying composed under pressure.

The position emphasizes customer communication, data entry, and monitoring of alarm signals, with weekend and holiday work as part of the schedule. Equal opportunity employer.