Central Station Alarm Dispatcher — Fire & Security

Pavion; Syosset (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Competitive pay

Job summary

Pavion in Syosset, NY is seeking a Central Station Operator to monitor burglar and fire alarm signals, dispatch emergencies, and coordinate with police and fire departments during alarms.

You will monitor surveillance and other alarm signals, communicate clearly with customers, and multitask across high volumes of calls. Weekend and holiday availability is required. Pay ranges from $20–$25 per hour with a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to handle multiple phone lines and high call volume.
• Weekend and holiday availability required.
• Ability to work Saturdays and Sundays.

Responsibilities

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians are servicing alarms.
• Notify customers of alarm, trouble and supervisory signals on subscribers’ premises.
• Monitoring of all types of alarm signals including surveillance videos.
• Effectively communicate with customers.
• Multitask and manage priorities.
• Contact supervisor by telephone to report irregularities and obtain further instructions.

Skills

Customer service

Multitasking

Phone handling

Strong communication

Weekend availability

Education

Highschool Diploma or GED

Job description

Pavion in Syosset, NY is seeking a Central Station Operator to monitor burglar and fire alarm signals, dispatch emergencies, and coordinate with police and fire departments during alarms.

You will monitor surveillance and other alarm signals, communicate clearly with customers, and multitask across high volumes of calls. Weekend and holiday availability is required. Pay ranges from $20–$25 per hour with a comprehensive benefits package.