Fire & Security Service Dispatcher — Overtime Eligible

LearningCampus; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Overtime eligible

Comprehensive benefits

Job summary

Pavion seeks a dedicated Service Dispatcher to coordinate fire-related inspections, service calls, and technician scheduling. You will handle customer inquiries, ensure accurate documentation, and collaborate with field teams to meet critical timelines.

Ideal candidates have 2+ years in dispatch, strong organizational and communication skills, and proficiency with CRM and office software. This role offers overtime, comprehensive benefits, and a path to growth within our service units.

Qualifications

• High School Diploma or GED is required.
• 2+ years experience as a dispatcher.
• Experience in service, dispatch, scheduling, or customer service helpful.
• Ability to learn CRM and service-management software.

Responsibilities

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Skills

Dispatcher experience

Scheduling

Customer service

Communication skills

Organizational skills

Time management

CRM software

Microsoft Office

Education

High School Diploma or GED

Tools

CRM software

Scheduling software

Service management software

Job description

Pavion seeks a dedicated Service Dispatcher to coordinate fire-related inspections, service calls, and technician scheduling. You will handle customer inquiries, ensure accurate documentation, and collaborate with field teams to meet critical timelines.

Ideal candidates have 2+ years in dispatch, strong organizational and communication skills, and proficiency with CRM and office software. This role offers overtime, comprehensive benefits, and a path to growth within our service units.