Client Service Representative

Ethos Veterinary Health; Byron Township (MI); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical/Dental/Vision

Life & Disability

401(k) with match

Pet insurance

License fees covered

CE Allowance

Paid Time Off

VetBloom Learning

Tiered Training

Mentorship Networks

Monthly CE

Job summary

Ethos Veterinary Health AESH Byron Center is seeking a Client Service Representative to greet clients, manage records, and coordinate appointments for a 24/7 emergency and specialty hospital. This full-time overnight role runs 7pm–7am, three days per week, with rotating weekends and holidays, and includes a $17/hour base pay plus a $3/hour overnight differential from 10pm–7am.

You’ll support the front desk with invoices, patient records, and clear communication, while delivering compassionate

Qualifications

• Previous Veterinary Reception Experience preferred, but not required
• Ability to triage patients, assess and respond accordingly
• Ability to think critically and maintain a calm demeanour in stressful situations
• Passion for providing exceptional client care and being a patient advocate
• Outstanding organizational and communication skills
• Dependability
• Kind, hardworking, humble team player

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Skills

Client service

Communication skills

Calm under pressure

Organizational skills

Dependability

Team player

Vet reception experience

Job description

Client Service Representative

Location: Byron Center, MI

Schedule: Full Time | Overnights | 7pm-7am, 3 days per week | Rotating Weekends and Holidays

Compensation: $17/hr | + $3/hr Overnight Shift Differential from 10pm-7am

Why Join Animal Emergency and Specialty Hospital

We believe in respect, collaboration, and continuous improvement. Our team values kindness, teamwork, and a gossip‑free, solution‑focused work environment. We lift each other up and grow together.

Since opening in 2021 as the second location of our trusted veterinary care group (est. 1991), AESH Byron Center has continued to set the standard in emergency and specialty veterinary medicine. Our 10,000 sq. ft. hospital is open 24/7 and offers advanced care in Emergency and Critical Care, Surgery, Internal Medicine,Ophthalmology andCardiology. Here, you’ll play a critical role in providing gold‑standard care.Make a meaningful impact by participating in clinical trials that drive advancements in veterinary care and improve the lives of pets!

In your day-to-day, you will:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client‑related cases where protocol does not apply

What You Bring:

• Previous Veterinary Reception Experience preferred, but not required
• Ability to triage patients, assess and respond accordingly
• Ability to critically think and maintain a calm demeaner in stressful situations
• Passion for providing exceptional client care and being a patient advocate
• Outstanding organizational and communication skills
• Dependability
• Kind, hardworking, humble team player

Perks & Benefits (for full time employees, unless specified otherwise):

• Medical, Dental, Vision -Multiple health plan options so that you can choose something that suits your needs best.
• Life Insurance, Disability Insurance, FSA, HSA
• 401(k) with employer match
• Discounted Employee Pet Insurance
• License fees covered for all employees including new and out-of-state transfers
• Continuing Education Allowance: $1,000/year (FT), $500/year (PT)
• Paid Time Off
• Access to Ethos-wide expansive VetBloom Learning and Development platform with RACE approved CE
• In depth tier training program for both Veterinary Assistants and Licensed Veterinary Technicians
• Ethos Peer-to-Peer Mentorship Networks for continued LVT growth and aspiring VTS team members
• Monthly in-house CE presented for all team members
• And more!

Hospital Highlights

• 24-Hour Critical Care and Emergency Services
• 10 exam rooms, 3 state-of-the-art surgical suites
• On-site diagnostics, including ultrasound and CT
• Full In-house diagnostic lab
• Dedicated glass-enclosed critical care/ICU suite
• Independent GI & Respiratory isolation wards
• Feline-specific hospitalization ward
• Conference center for CE and community events

We participate in E-Verify to confirm employment eligibility.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.