Overnight Client Services Rep - Veterinary ER (Weekend)

Ethos Veterinary Health; Centerville (OH); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K + company match

CE allowance

Credentialing support

Job summary

Ethos Veterinary Health's Care Center in Dayton Centerville-area is seeking a part-time Customer Service Representative for our veterinary emergency and critical care team. You will manage high-volume calls, greet emergency clients, and support overnight front desk operations while maintaining accurate medical and client records.

If you value compassionate patient care and teamwork, you’ll thrive here. The role offers benefits including health, dental, vision, life and disability insurance, a

Qualifications

• Previous client service experience; veterinary or medical experience preferred
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Responsibilities

• Manage high-volume incoming phone calls and client communication
• Greet and assist emergency and specialty clients
• Support front desk and administrative hospital operations overnight
• Maintain accurate medical and client records
• Collaborate closely with veterinary technicians, assistants, and doctors
• Assist with patient intake and emergency workflow coordination
• Maintain organization, cleanliness, and professionalism throughout client-facing areas of the hospital
• Support clients through emotionally sensitive situations with compassion and discretion

Skills

Client service experience

Organizational skills

Fast-paced environment

Office software

Verbal and written communication

Overnight independent work

CRM/records management

Tools

Office software systems

Job description

Ethos Veterinary Health's Care Center in Dayton Centerville-area is seeking a part-time Customer Service Representative for our veterinary emergency and critical care team. You will manage high-volume calls, greet emergency clients, and support overnight front desk operations while maintaining accurate medical and client records.

If you value compassionate patient care and teamwork, you’ll thrive here. The role offers benefits including health, dental, vision, life and disability insurance, a