Overnight Veterinary Client Services Specialist

Ethos Veterinary Health; San Antonio (TX); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

HSA/FSA

Life Insurance

Disability Insurance

EAP

Employee Pet Discount

PTO & Holidays

Tuition Assistance

Uniform Stipend

Retirement Plan

Job summary

Ethos Veterinary Health in San Antonio seeks an Overnight Client Service Representative to provide exceptional client service in a fast-paced emergency and specialty setting. You will answer calls, greet clients, schedule exams, update patient records, and process payments with empathy.

The role requires at least two years in veterinary/medical environments, excellent communication, multitasking ability, and fluent English. Overnight shifts include a $3 differential and comprehensive benefits.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi-line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug‑free workplace.

Responsibilities

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist with financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

Skills

Communication

Customer service

Multitasking

Phone etiquette

Cash handling

Record keeping

Empathy

Job description

Ethos Veterinary Health in San Antonio seeks an Overnight Client Service Representative to provide exceptional client service in a fast-paced emergency and specialty setting. You will answer calls, greet clients, schedule exams, update patient records, and process payments with empathy.

The role requires at least two years in veterinary/medical environments, excellent communication, multitasking ability, and fluent English. Overnight shifts include a $3 differential and comprehensive benefits.