Overnight Vet Client Services Pro – Compassion & Perks

Ethos Veterinary Health; Overland Park (KS); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Professional development assistance

Pet insurance

Job summary

Ethos Veterinary Health in Overland Park, KS seeks a full-time Veterinary Client Service Representative to join our 24-hour hospital team. You will welcome clients, prepare medical records, educate clients about MVES/OVES services, process appointments and payments, and maintain pet records in compliance with hospital requirements.

The role requires outstanding interpersonal skills, the ability to multitask, and a commitment to exceptional client service.

Qualifications

• Ability to welcome clients in a friendly, professional manner.
• Accurate data entry and medical record handling.
• Knowledge of hospital procedures and client education.
• Comfort with processing invoices and payments.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding MVES/OVES services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Skills

Interpersonal skills

Customer service

Multitasking

Computer literacy

Job description

Ethos Veterinary Health in Overland Park, KS seeks a full-time Veterinary Client Service Representative to join our 24-hour hospital team. You will welcome clients, prepare medical records, educate clients about MVES/OVES services, process appointments and payments, and maintain pet records in compliance with hospital requirements.

The role requires outstanding interpersonal skills, the ability to multitask, and a commitment to exceptional client service.