Overnight Veterinary Client Care Specialist

Ethos Veterinary Health; Olathe (KS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Flexible schedule

Flexible spending account

Health savings account

Professional development assistance

Uniform Allowance

Generous Employee Pet Discount

Tuition discounts and assistance

Job summary

Ethos Veterinary Health in Overland Park, KS, is hiring a Veterinary Client Service Representative for a full-time, on-site role. You will greet clients, review records, educate on MVES/OVES services, schedule appointments, and handle invoices with accuracy and care.

The ideal candidate has strong interpersonal skills, solid computer literacy, and a customer-focused mindset, with the ability to multitask in a fast-paced environment. Benefits include health, 401(k), PTO, and flexible scheduling.

Qualifications

• Excellent interpersonal skills and ability to build positive relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and multitasking abilities.
• Willing to provide exceptional customer service consistently.
• Motivated, dedicated, and self-driven to deliver outstanding service.

Responsibilities

• Welcome clients in a friendly, compassionate manner.
• Prepare and review documents and medical records accurately.
• Educate clients about MVES/OVES services and practices.
• Process appointments, emergencies, and client requests with high care.
• Process invoices and payments accurately.
• Maintain client/pet records in compliance with hospital rules.
• Assist with scanning, emailing, and other admin tasks.
• Support team to reach common goals.
• Recognize when to seek guidance in non-protocol cases.

Skills

Interpersonal skills

Windows basics

Communication

Multitasking

Customer service

Job description

Ethos Veterinary Health in Overland Park, KS, is hiring a Veterinary Client Service Representative for a full-time, on-site role. You will greet clients, review records, educate on MVES/OVES services, schedule appointments, and handle invoices with accuracy and care.

The ideal candidate has strong interpersonal skills, solid computer literacy, and a customer-focused mindset, with the ability to multitask in a fast-paced environment. Benefits include health, 401(k), PTO, and flexible scheduling.