Veterinary Client Service Representative - Overnights

MedVet Medical & Cancer Centers for Pets; Akron (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts

Job summary

MedVet Medical & Cancer Centers for Pets is seeking an Overnight Client Service Representative to greet clients, manage check-ins, and assist with payments in a fast-paced veterinary environment.

Responsibilities include handling medical records, directing clients to exam rooms, and ensuring a clean lobby while maintaining professionalism and compassion for clients and their pets.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay composed in stressful situations.
• Attention to detail and accuracy in data entry.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Customer service

Verbal communication

Written communication

Multitasking

Computer literacy

Tools

Microsoft Word

Microsoft Excel

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation,dermatology,and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

Weare looking for: Client Service Representative (CSR) - Overnights

Proposed Schedule:

Sunday 8:30p-7a

Monday 8:30a-7a

Tuesday 8:30a-7a

This role has a hiring range of $15.00-21.75/hr based on experience.

Our Client Service Representatives havethe first interaction with our clients providing superior service toensure client interactions arefacilitatedsmoothly,compassionatelyand effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medicalrecordsand financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must alwaysmaintaina compassionate yet professional composure.

Whatyou’lldo:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts,reportsand correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to workadditionalhours when necessary
• Critical thinking skills and ability toanticipateneeds inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previousexperience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Shift Differentials andOn-callPay
• Uniform Allowance
• Employee Pet Discounts

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.