Overnight Veterinary Client Service Representative

Ethos Veterinary Health; Olathe (KS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Flexible schedule

Flexible spending account

Health savings account

Professional development assistance

Uniform Allowance

Generous Employee Pet Discount

Tuition discounts and assistance

Job summary

Ethos Veterinary Health in Overland Park, KS, is hiring a Veterinary Client Service Representative for a full-time, on-site role. You will greet clients, review records, educate on MVES/OVES services, schedule appointments, and handle invoices with accuracy and care.

The ideal candidate has strong interpersonal skills, solid computer literacy, and a customer-focused mindset, with the ability to multitask in a fast-paced environment. Benefits include health, 401(k), PTO, and flexible scheduling.

Qualifications

• Excellent interpersonal skills and ability to build positive relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and multitasking abilities.
• Willing to provide exceptional customer service consistently.
• Motivated, dedicated, and self-driven to deliver outstanding service.

Responsibilities

• Welcome clients in a friendly, compassionate manner.
• Prepare and review documents and medical records accurately.
• Educate clients about MVES/OVES services and practices.
• Process appointments, emergencies, and client requests with high care.
• Process invoices and payments accurately.
• Maintain client/pet records in compliance with hospital rules.
• Assist with scanning, emailing, and other admin tasks.
• Support team to reach common goals.
• Recognize when to seek guidance in non-protocol cases.

Skills

Interpersonal skills

Windows basics

Communication

Multitasking

Customer service

Job description

We are looking for a full-time Veterinary Client Service Representative to join our team in our Overland Park, Ks location!

About Us

Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24-hour hospitals that focus on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients.

Our hospital has been ranked in the top "Best Veterinarians in Kansas City" by City Lifestyle.We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.

Responsibilities of a Client Service Representative:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding MVES/OVES services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

About You

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self- motivated to provide exceptional service

Check out the video below to see what its like working at our Mission or Overland Park locations! https://youtu.be/YPfZT7muBhQ?si=RR4tL_58-ISMOXhC

Schedule and compensation:

Thursday, Friday, and Saturday - 8pm-8am

• Pay is dependent on experience
• Shift differentials available for weekends and overnights
  $3.00/hr on hours between 10pm and 8am
  $1.50/hr from midnight Saturday morning to midnight Sunday night

Benefits:

• * 401(k) matching
• * Employee assistance programs
• * Flexible schedule
• * Flexible spending account
• * Health insurance
• * Health savings account
• * Paid time off
• * Professional development assistance
• * Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
• * Shift Differentials
• * Quarterly Bonus Program
• * Uniform Allowance
• * Paid Time Off
• * Medical/Dental/Vision
• * Short/Long term Disability
• * Life Insurance
• * Pet Insurance
• * Generous Employee Pet Discount

Ethos Veterinary Health

is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with