Overnight Store Team Lead: Customer Service & Growth

Meijer; Brownsburg (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Discount

Career development programs

Job summary

Meijer is seeking a store leadership professional to plan, direct and supervise day-to-day operations across departments. You will mentor team members, ensure customer service levels, and maintain store presentation while meeting company standards and prime shopping hours.

The role emphasizes staffing, development, P&L accountability, and safe work practices. You will model the Meijer Friendly Initiative, promote career growth, and lead teams to deliver fast, friendly service and sustained sales.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Staff, select, and hire to meet staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Skills

Staffing coordination

Customer service

Leadership

Communication

Conflict resolution

Multi-tasking

Financial analysis

Suggestive selling

Safety leadership

Mentoring

Education

High school diploma or equivalent

Job description

Meijer is seeking a store leadership professional to plan, direct and supervise day-to-day operations across departments. You will mentor team members, ensure customer service levels, and maintain store presentation while meeting company standards and prime shopping hours.

The role emphasizes staffing, development, P&L accountability, and safe work practices. You will model the Meijer Friendly Initiative, promote career growth, and lead teams to deliver fast, friendly service and sustained sales.