Overnight Shift Supervisor, 24/7 Housing Operations

Plymouth Housing; Seattle (WA); On-site; USD 84,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

403(b)

Employee Assistance Program

ORCA pass

Job summary

Plymouth Housing is seeking an Overnight Shift Supervisor to lead operational activities across our 24/7 portfolio of properties in the Greater Seattle area. The role focuses on safe, hospitality-centered operations and serves as the after-hours escalation point for frontline staff, providing coaching and real-time support.

We value trauma-informed care, harm-reduction, and Housing First principles, and expect you to promote staff confidence, resident safety, and consistent building environments

Qualifications

• High school diploma or GED required.
• 3+ years in supportive housing or 24/7 operations.
• 1+ year in supervisory or shift coordination role.
• Overnight or Swing shift experience preferred.
• Experience in a unionized environment preferred.

Responsibilities

• Serve as primary escalation contact for overnight frontline staff.
• Respond in person to high-acuity incidents and make decisions.
• Manage overnight scheduling across buildings and coverage.
• Ensure union contract compliance and overtime rules.
• Supervise On-Call Residential Specialists with coaching.
• Maintain safety checks, incident reporting, and guest logs.
• Coordinate after-hours response with safety and maintenance teams.
• Promote hospitable, trauma-informed building environments.
• Provide organized incident documentation and handoffs to Site Operations Managers.
• Occasionally provide temporary onsite coverage as needed.

Skills

Crisis management

De-escalation

Trauma-informed care

Staff supervision

Communication

Documentation

Hospitality standards

Education

High school diploma or GED

Job description

Plymouth Housing is seeking an Overnight Shift Supervisor to lead operational activities across our 24/7 portfolio of properties in the Greater Seattle area. The role focuses on safe, hospitality-centered operations and serves as the after-hours escalation point for frontline staff, providing coaching and real-time support.

We value trauma-informed care, harm-reduction, and Housing First principles, and expect you to promote staff confidence, resident safety, and consistent building environments