Resident-Centric Housing Ops Leader (24/7)

Plymouth Housing; Kirkland (WA); On-site; USD 89,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

403(b)

Job summary

Plymouth Housing is seeking a Site Operations Manager to serve as the on-site operational leader for an assigned supportive housing building in Seattle, WA. You will ensure a safe, clean, and welcoming environment for residents, staff, and visitors while upholding the mission-driven commitment to dignity and community.

You will oversee rent collection, unit turnover, cleanliness, safety, compliance, and 24/7 operations, lead the team, manage budgets, and coordinate with Facilities, Safety, and

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 4+ years of experience in property management, supportive housing, or building operations.
• 2+ years of supervisory or team leadership experience, preferably in 24/7 operations.
• Experience working with individuals who have experienced homelessness or housing instability.
• Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
• Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
• Experience supervising in a unionized environment preferred.
• Bilingual or multilingual skills highly desirable.

Responsibilities

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
• Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth’s values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
• Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.

Skills

Landlord-tenant law

Crisis de-escalation

Staff leadership

Time management

Cross-department communication

MS Office

Yardi

Education

Bachelor's degree

Tools

Yardi

Job description

Plymouth Housing is seeking a Site Operations Manager to serve as the on-site operational leader for an assigned supportive housing building in Seattle, WA. You will ensure a safe, clean, and welcoming environment for residents, staff, and visitors while upholding the mission-driven commitment to dignity and community.

You will oversee rent collection, unit turnover, cleanliness, safety, compliance, and 24/7 operations, lead the team, manage budgets, and coordinate with Facilities, Safety, and