Night Shift Housing Operations Supervisor

Plymouth-Housing-Group; Seattle (WA); On-site; USD 84,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

403(b)

Subsidized ORCA pass

Job summary

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. The Overnight Shift Supervisor leads after-hours operations across Plymouth Housing’s 24/7 sites, coordinating staff and incident response with a focus on safety and hospitality.

The role emphasizes trauma-informed, harm-reduction, and Housing First principles, with a strong emphasis on supervision, documentation, and cross-team

Qualifications

• High school diploma or GED required.
• Three or more years of experience in supportive housing, shelter operations, property operations, or a comparable 24/7 environment.
• One or more years of experience in a supervisory, lead, or shift-coordination role.
• Experience responding to emergencies, resident crises, and behavioral escalations.
• Experience working overnight or Swing shifts.
• Experience in multi-site or portfolio-based operations preferred.
• Training or certification in de-escalation, crisis intervention, behavioral health response, or emergency response preferred.
• Experience working in a unionized environment preferred.

Responsibilities

• Serve as the primary escalation contact for overnight frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and esc…
• Manage overnight scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
• Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
• In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.

Skills

Crisis-management

De-escalation

Staff supervision

Effective communication

Documentation

Trauma-informed care

Problem solving

Education

High school diploma or GED

Job description

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. The Overnight Shift Supervisor leads after-hours operations across Plymouth Housing’s 24/7 sites, coordinating staff and incident response with a focus on safety and hospitality.

The role emphasizes trauma-informed, harm-reduction, and Housing First principles, with a strong emphasis on supervision, documentation, and cross-team