Overnight Shelter Lead — Crisis & Operations

NovumHealth; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Vacation policy

Paid holidays

Health insurance

Dental Insurance

Vision Insurance

401k

Employee Assistance Programs

Discounts

Job summary

NovumHealth is seeking a dedicated Swing Lead to supervise the overnight swing shift at the Courtyard Homeless Resource Center. You will oversee staff, enforce policies, respond to incidents, and coordinate with security and case management to ensure guest safety and smooth operations.

The role requires supervisory experience, strong crisis-intervention skills, and the ability to work independently in an outdoor/semi-outdoor shelter environment. Overnight shifts apply, with competitive benefits.

Qualifications

• High school diploma or equivalent required; experience in shelter operations, security, or social services preferred.
• Minimum of one year of supervisory or leadership experience.
• Strong conflict resolution, crisis intervention, and deescalation skills.
• Ability to work independently while fostering a team-oriented environment.
• Excellent communication and documentation skills.
• Basic computer proficiency for data entry and reporting.

Responsibilities

• Oversee swing shift operations and supervise all swing shift staff.
• Ensure compliance with shelter policies, procedures, and safety regulations.
• Conduct regular site rounds to monitor guest activity and facility conditions.
• Address and resolve guest concerns, conflicts, and rule violations promptly.
• Greet and assist guests with check-in procedures and facility guidelines; provide crisis intervention as needed.
• Coordinate with security and case management to document incidents and manage emergencies.
• Maintain cleanliness and orderliness; report maintenance needs to Swing Supervisor.
• Lead shift briefings and communicate updates to staff; perform data entry and reporting tasks.

Skills

Supervisory experience

Crisis intervention

Conflict resolution

Team leadership

Communication

Data entry

Education

High school diploma or equivalent

Job description

NovumHealth is seeking a dedicated Swing Lead to supervise the overnight swing shift at the Courtyard Homeless Resource Center. You will oversee staff, enforce policies, respond to incidents, and coordinate with security and case management to ensure guest safety and smooth operations.

The role requires supervisory experience, strong crisis-intervention skills, and the ability to work independently in an outdoor/semi-outdoor shelter environment. Overnight shifts apply, with competitive benefits.