Shelter Operations Lead — Evening/Night Shift

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

PTO 18 days

Job summary

Donnelly-Boland and Associates is seeking a Homeless Services Lead to provide operational leadership for the winter shelter site on a rotating shift basis. You will supervise Shelter Site Workers, ensure a safe, welcoming environment, and coordinate intake, transportation, and resource delivery.

The role requires prior shelter experience, strong leadership and interpersonal skills, and a focus on inclusivity. Training and supervisory duties help maintain program standards and service delivery.

Qualifications

• At least 1 year of experience working within a shelter or equivalent experience.
• At least 1 year of experience being a shift lead.
• Ability to follow and implement supervisor requests with minimal supervision, adapt to change, and work with diverse groups.

Responsibilities

• Provide direction and training to shelter staff to set up and break down the site each day.
• Oversee shelter intake, data collection, and data entry into HMIS.
• Coordinate transportation to and from the shelter.
• Ensure meal and other resources reach shelter guests effectively.
• Collaborate with Shelter Director and partners to de-escalate situations and support guests.

Skills

Leadership

Training

Policy adherence

Shift supervision

Communication

De-escalation

Lifting up to 50 lbs

Job description

Donnelly-Boland and Associates is seeking a Homeless Services Lead to provide operational leadership for the winter shelter site on a rotating shift basis. You will supervise Shelter Site Workers, ensure a safe, welcoming environment, and coordinate intake, transportation, and resource delivery.

The role requires prior shelter experience, strong leadership and interpersonal skills, and a focus on inclusivity. Training and supervisory duties help maintain program standards and service delivery.