Overnight Shelter Counselor - Crisis & Safety

Community Teamwork Inc; Lowell (MA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

401(k) contribution

Great team

Job summary

Community Teamwork Inc. is seeking a Residential Counselor for the overnight weekend shift to support residents in a congregate shelter setting. The role includes intake, safety oversight, and crisis intervention to ensure a safe, supportive environment.

The position emphasizes trauma-informed, client-centered care, enforcing house rules, coordinating with staff, and maintaining documentation in accordance with program guidelines.

Qualifications

• High School Diploma or equivalent education.
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Proficient computer skills in basic computer software and data collection.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations for smooth operation of the site.
• Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest/resident problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Uphold the values of CTI – Equity, Integrity, Compassion.

Skills

Customer service

Organizational skills

Interpersonal skills

Oral & written communication

Computer skills

Education

High School Diploma or equivalent

Job description

Community Teamwork Inc. is seeking a Residential Counselor for the overnight weekend shift to support residents in a congregate shelter setting. The role includes intake, safety oversight, and crisis intervention to ensure a safe, supportive environment.

The position emphasizes trauma-informed, client-centered care, enforcing house rules, coordinating with staff, and maintaining documentation in accordance with program guidelines.