Overnight Service Desk & Member Experience Lead

Paycom; Holland (MI); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Positive environment

Growth opportunities

Competitive pay

401K with match

Community outreach

Job summary

Paycom is seeking a Service Desk Associate at our Holland, MI location to deliver outstanding member service, handle front desk operations, and assist with memberships and tours. You will maintain cleanliness, operate POS, and support management with daily tasks.

The role emphasizes guest relations, quick problem solving, and adherence to the Judgment Free Zone standards. Prior service experience and basic computer skills are preferred for success.

Qualifications

• High School Diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.
• Basic computer literacy.

Responsibilities

• Greet all members and guests upon arrival and say goodbye upon departure.
• Monitor club access to both members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into database.
• Operate Point-of-Sale system and collect balances on past due accounts.
• Organize and maintain customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete the Club Walk-Around every 20 minutes and complete checklists.
• Answer questions and give guidance to new employees.
• Perform beginning of shift and end of shift procedures.
• Perform club housekeeping including cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls; Dusting; Wiping tile, walls, doors; Vacuuming and mopping floors; Replenishing toilet paper and soap; Emptying trash cans; Maintaining cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
• Perform all other duties as assigned or required.

Skills

Phone skills

Interpersonal skills

Judgment Free Zone

Numerical accuracy

Follow directions

Teamwork

Composure under pressure

Learning from mistakes

Education

High School Diploma or GED

Job description

Paycom is seeking a Service Desk Associate at our Holland, MI location to deliver outstanding member service, handle front desk operations, and assist with memberships and tours. You will maintain cleanliness, operate POS, and support management with daily tasks.

The role emphasizes guest relations, quick problem solving, and adherence to the Judgment Free Zone standards. Prior service experience and basic computer skills are preferred for success.