Overnight Service Desk Analyst – Omaha IT Support

Insight Global

Omaha (NE)

On-site

USD 42,000 - 68,000

Full time

10 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Insight Global is seeking a Service Desk Analyst based in Omaha, Nebraska. This role provides first-level IT support to end users via the Service Desk and serves as onsite deskside support for the Omaha regional office.

The position balances 90% service desk work with 10% deskside duties, emphasizing strong customer service and timely incident resolution. Candidates should have 2–3+ years of IT experience, ITIL knowledge, and a degree in Computer Science or related field, plus certifications

Qualifications

2-3+ years of university level education or equivalent IT experience.
2-3+ years in a corporate IT environment.
Strong understanding of IT Service Management principles (ITIL preferred).
Ability to troubleshoot common end-user technology issues (Windows, Office/Outlook, hardware, connectivity).
Experience supporting remote and in-person users.

Responsibilities

Serve as the primary point of contact for end-user IT support via phone, email, and ticketing system.
Respond to and resolve incidents and service requests related to hardware, software, and access issues.
Log, document, and manage tickets in ITSM tools (e.g., ServiceNow).
Diagnose issues by gathering information and following procedures.
Adhere to SLAs for response and resolution times.
Coordinate with technical teams for updates and resolution.
Participate in knowledge base creation and improvements.