Entry-Level IT Help Desk & Support

Insight Global; New Orleans (LA); On-site; USD 40,000 - 50,000; Full time

Job summary

Insight Global in New Orleans is seeking an entry-level IT support role focused on resolving user issues, delivering a strong support experience, and building foundational technical skills. You will work across devices, applications, and access issues while learning modern IT Service Management, automation, and AI-enabled support practices.

This hands-on position is ideal for those with 0–2 years in IT support or helpdesk and a degree in IT or related field, or equivalent training and

Qualifications

• 0–2 years IT support, helpdesk, or customer service experience.
• In lieu of a degree, relevant work experience or technical training will be considered.
• Familiar with IAM systems.

Responsibilities

• Hands-on, entry-level role focused on resolving user issues and delivering a strong support experience.
• Work across devices, applications, and access issues while learning IT Service Management, automation, and AI-enabled support practices.

Skills

IT support & helpdesk experience

Education

Associate/Bachelor’s in IT or related field

Tools

Ticketing systems (ServiceNow)

Job description

Insight Global in New Orleans is seeking an entry-level IT support role focused on resolving user issues, delivering a strong support experience, and building foundational technical skills. You will work across devices, applications, and access issues while learning modern IT Service Management, automation, and AI-enabled support practices.

This hands-on position is ideal for those with 0–2 years in IT support or helpdesk and a degree in IT or related field, or equivalent training and