Overnight Security Lobby & Guest Care Officer

Harvard Maintenance, Inc; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401K enrollment

Paid time off

Job summary

Harvard Protection Services is seeking a full-time Customer Service Officer for overnight shifts at our US-NY-Manhattan site. You will provide professional security and life safety services, greet visitors, monitor entrances, and respond to inquiries in a courteous manner.

Responsibilities include patrolling, documenting incidents, and ensuring compliance with site policies. A valid security guard license and HS diploma are required, with company benefits and opportunities for advancement.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security and communication devices.
• Write routine log entries and incident reports.
• Previous contract security, law enforcement, military, or customer service experience is helpful.

Responsibilities

• Acknowledge and assist customers, employees, visitors, and guests in a professional manner.
• Maintain a visible presence in the assigned facility.
• Monitor the environment to detect suspicious or unsafe activity.
• Know and enforce facility policies and procedures within required limits.
• Greet people and respond to inquiries with a customer-focused approach.
• Answer phones professionally and route calls as needed.
• Control access by permitting authorized persons to enter and monitoring entrances/exits.
• Conduct required patrols on foot or by vehicle.
• Document incidents and accidents with accurate reports.
• Adapt duties to the needs of each customer location.

Skills

Security guard license knowledge

Strong communication

Customer service

Professional demeanor

Operate security devices

Education

High School Diploma or GED

Job description

Harvard Protection Services is seeking a full-time Customer Service Officer for overnight shifts at our US-NY-Manhattan site. You will provide professional security and life safety services, greet visitors, monitor entrances, and respond to inquiries in a courteous manner.

Responsibilities include patrolling, documenting incidents, and ensuring compliance with site policies. A valid security guard license and HS diploma are required, with company benefits and opportunities for advancement.