Night Shift Security Concierge & Guest Services

Harvard Protection Services; New York (NY); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to support our security and life safety services in New York. You will interact with employees, visitors, and tenants, greet guests professionally, monitor entrances, and help maintain a safe environment.

The role emphasizes excellent communication, reliable information flow, and adherence to site policies. Prior security or customer service experience is helpful, and a valid security license is preferred where required.

Qualifications

• State or municipality mandated security officer licenses.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills to operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting.
• Previous contract security, law enforcement, military, or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Be familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answer questions and assist guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits.
• Enforce facility policies within required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect company property.
• Follow emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities.
• The essential duties and responsibilities may differ by customer location assigned.

Skills

Security licenses

High School Diploma

Communication skills

Reliable transportation

Professional demeanor

Computer skills

Incident reporting

Customer service

Education

High School Diploma or GED

Job description

Harvard Protection Services is seeking a Customer Service Officer to support our security and life safety services in New York. You will interact with employees, visitors, and tenants, greet guests professionally, monitor entrances, and help maintain a safe environment.

The role emphasizes excellent communication, reliable information flow, and adherence to site policies. Prior security or customer service experience is helpful, and a valid security license is preferred where required.