Property Concierge & Operations Specialist

FirstService Residential; Florida; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Job summary

FirstService Residential is seeking an Operations Staff member to support residents, guests and service providers. You will greet and register guests, maintain logs, monitor control systems, and assist in overall property operations.

The role requires flexibility with shifts and a strong focus on safety and service. The position emphasizes excellent customer service, communication, and ability to respond to emergencies, with duties ranging from package retrieval to coordinating with the Property

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.
• Maintain valid Florida Driver’s License.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or Warning
• Be courteous and respectful to fellow employees, residents, and guests.
• Maintain assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to.
• Attend the mandatory staff meetings.
• Supervise moves, deliveries and check on status of all unit owner construction, ensuring everything proceeds smoothly and reports damage to common areas.
• Assist the Receiving Department as needed in keeping deliveries, moves and construction workers orderly.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner.
• Retrieve packages for Residents from the Receiving Office after hours or when needed.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel for compliance with traffic guidelines.
• Check First Alarm Panel at shift start/end and report issues.
• Assist Property Manager and Administrative Assistant as needed.
• Respond to mechanical, medical or police emergencies and assist as necessary.
• Report problems to Property Manager and log irregularities on Incident Report
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication

Interpersonal skills

Florida Driver's License

Multilingual

CPR AED

Information systems software

Education

High School diploma or equivalent

Tools

Information systems software

Job description

FirstService Residential is seeking an Operations Staff member to support residents, guests and service providers. You will greet and register guests, maintain logs, monitor control systems, and assist in overall property operations.

The role requires flexibility with shifts and a strong focus on safety and service. The position emphasizes excellent customer service, communication, and ability to respond to emergencies, with duties ranging from package retrieval to coordinating with the Property