Overnight NOC Technician — 24/7 Network Support Pro

Boldyn Networks Italia; Las Vegas (NV); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Hourly Pay $29-$32

Panama Shift 5% premium

Annual Bonus

Learning and development opportunities

Competitive benefit packages

Paid Parental Leave

Vacation starting at 15 days

10 days paid sick leave

4 days off each year to volunteer

Job summary

Boldyn Networks Italia in Las Vegas is seeking a knowledgeable NOC Technician to join our 24/7 operations. Based in our Las Vegas office, you will monitor client infrastructure, handle initial triage, and manage tickets through to resolution.

This Panama shift runs 6pm PT to 7am PT, offering an hourly pay of 29–32 USD, plus a 5% Panama shift premium, annual bonus, and comprehensive benefits. Strong communication and CCNA certification are desired.

Qualifications

• Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experience.
• CCNA or similar network certification required.
• Network Monitoring Center experience is a big plus.
• DAS experience is a plus.
• Excellent communication skills.

Responsibilities

• Answering customer calls, creating tickets, and performing initial triage for issue resolution.
• Determining customer impact and urgency of issues.
• Escalating or assigning tickets to the appropriate team members or engineers when needed.
• Owning tickets until closure and communicating updates as needed.
• Notifying internal employees and external customers of outages.

Skills

IT Desktop Support

NOC experience

Wi-Fi network support

DAS experience

Excellent communication skills

Education

Bachelor's degree

Job description

Boldyn Networks Italia in Las Vegas is seeking a knowledgeable NOC Technician to join our 24/7 operations. Based in our Las Vegas office, you will monitor client infrastructure, handle initial triage, and manage tickets through to resolution.

This Panama shift runs 6pm PT to 7am PT, offering an hourly pay of 29–32 USD, plus a 5% Panama shift premium, annual bonus, and comprehensive benefits. Strong communication and CCNA certification are desired.