NOC Technician (Overnight)

Boldyn Networks US Operations LLC; Las Vegas (NV); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual Bonus

Learning & Development

Competitive Benefits

Parental Leave

Vacation 15+ days

Sick Leave 10 days

Volunteer Days

Job summary

Boldyn Networks US Operations LLC is seeking a dedicated NOC Technician for overnight coverage in our Las Vegas office. You will monitor client infrastructure, triage issues, and keep critical systems healthy in a 24/7 operations environment.

The role emphasizes incident triage, ticket ownership, and clear communication with customers and internal teams. A bachelor’s degree and CCNA (or similar) are preferred, with DAS/Wi‑Fi experience considered a plus.

Qualifications

• Bachelor's degree from an accredited university with IT/Desktop Support experience (1+ year).
• CCNA certification or similar networking credential is preferred.
• Experience in a Network Monitoring Center is a plus.
• Wi‑Fi network support experience is a plus.
• DAS (Distributed Antenna System) experience is a plus.
• Excellent communication skills are essential.

Responsibilities

• Answer customer calls, create tickets, and perform initial triage for issue resolution.
• Assess customer impact and urgency of issues.
• Escalate or reassign tickets to appropriate teams when needed.
• Own tickets through to closure and provide timely updates to customers.
• Notify internal staff and customers of outages as they occur.

Skills

Excellent communication skills

Education

Bachelor's degree, accredited university

CCNA certification

Job description

About the role

Monitoring client infrastructure daily. NOC Technician - Overnight About the role Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We're on the lookout for a knowledgeable and detail-oriented NOC Technician. Based in our Las Vegas office, you'll contribute to the 24/7 environment that is always ready to help.

This is a "Panama" shift working 6pm PT - 7am PT

What you’ll be doing

As part of the network operations team, you’ll be the go-to for connectivity, hardware, software, and system issues. You’ll keep your finger on the pulse of our critical systems to know when to raise potential issues. Its a role with a lot of variety, and day-to-day, you’ll mainly be involved with:

• Answering customer calls, creating tickets, and performing initial triage for issue resolution.
• Determining customer impact and urgency of issues.
• Escalating or assigning tickets to the appropriate team members or engineers when needed.
• Owning tickets until closure and communicating updates as needed.
• Notifying internal employees and external customers of any outages.

What you’ll bring

Think you could make a difference here? We're looking for someone who genuinely cares about the welfare of our team. You'll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board.

Qualifications

You will also have some of the following:

• Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experience
• Network certification (i.e. CCNA)
• Network Monitoring Center experience is a big plus
• Wi-Fi Network support experience is a big plus
• Distributed Antenna System (DAS) experience is a plus
• Excellent communication skills

About us

About us At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.

We also offer

We also offer:

• Hourly Pay: $29 - $32
• Panama Shift: 5% premium on top of base pay
• Annual Bonus
• Learning and development opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that is representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

Future opportunities

As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey.

If you don't see a suitable role that matches your skills and experience, but you would like us to consider you for future vacancies then why not Introduce yourself?

Boldyn Networks is one of the world's largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play.

Our employees describing Boldyn Networks in one word...