Overnight NOC Technician - Panama Shift, 24/7 Network Ops

Boldyn Networks US Operations LLC; Las Vegas (NV); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual Bonus

Learning & Development

Competitive Benefits

Parental Leave

Vacation 15+ days

Sick Leave 10 days

Volunteer Days

Job summary

Boldyn Networks US Operations LLC is seeking a dedicated NOC Technician for overnight coverage in our Las Vegas office. You will monitor client infrastructure, triage issues, and keep critical systems healthy in a 24/7 operations environment.

The role emphasizes incident triage, ticket ownership, and clear communication with customers and internal teams. A bachelor’s degree and CCNA (or similar) are preferred, with DAS/Wi‑Fi experience considered a plus.

Qualifications

• Bachelor's degree from an accredited university with IT/Desktop Support experience (1+ year).
• CCNA certification or similar networking credential is preferred.
• Experience in a Network Monitoring Center is a plus.
• Wi‑Fi network support experience is a plus.
• DAS (Distributed Antenna System) experience is a plus.
• Excellent communication skills are essential.

Responsibilities

• Answer customer calls, create tickets, and perform initial triage for issue resolution.
• Assess customer impact and urgency of issues.
• Escalate or reassign tickets to appropriate teams when needed.
• Own tickets through to closure and provide timely updates to customers.
• Notify internal staff and customers of outages as they occur.

Skills

Excellent communication skills

Education

Bachelor's degree, accredited university

CCNA certification

Job description

Boldyn Networks US Operations LLC is seeking a dedicated NOC Technician for overnight coverage in our Las Vegas office. You will monitor client infrastructure, triage issues, and keep critical systems healthy in a 24/7 operations environment.

The role emphasizes incident triage, ticket ownership, and clear communication with customers and internal teams. A bachelor’s degree and CCNA (or similar) are preferred, with DAS/Wi‑Fi experience considered a plus.